Subject: Daily performance summary for LiveSalesman team for Jul 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 38 | 1 | 39
Mohd Iqbal | 0 | 7 | 8 | 4 | 19
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 9 | 8 | 0 | 17
RAMI KASSAM | 0 | 0 | 32 | 5 | 37
Grand Total | 1 | 18 | 86 | 10 | 115

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 47
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 5
| | Refunds after Return | 4
| | Return Request Initiation | 1
Customer Services Total | | | 73
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 2
| | Website/App Issues | 3
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 19
PreSales Total | | | 31
Grand Total | | | 104

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 2 | 0 | 1 | 4
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 1 | 3
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 2 | 1 | 0 | 4 | 0 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 1 | 1 | 2 | 3 | 1 | 9
Javed Aslam | 1 | 3 | 0 | 1 | 2 | 1 | 8
Yahkoob Erachat | 2 | 4 | 0 | 10 | 6 | 1 | 23
Saleh Ahmed | 6 | 7 | 1 | 9 | 16 | 1 | 40
RAMI KASSAM | 6 | 10 | 1 | 7 | 1 | 0 | 25
Amr Khalil | 0 | 0 | 0 | 0 | 3 | 0 | 3
Hasan Nour | 2 | 1 | 1 | 13 | 8 | 0 | 25
Mohd Iqbal | 5 | 0 | 6 | 13 | 3 | 0 | 27
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 26 | 10 | 55 | 42 | 5 | 162

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 5 | 5 | 1 | 0 | 5 | 15 | 31
Javed Aslam | 1 | 2 | 0 | 2 | 3 | 15 | 23
Malek Hosan | 2 | 1 | 1 | 0 | 1 | 3 | 8
Mohd Iqbal | 5 | 2 | 0 | 1 | 1 | 2 | 11
Grand Total | 13 | 10 | 2 | 3 | 10 | 35 | 73

Please feel free to reach out for any further clarifications.