Subject: Daily performance summary for LiveSalesman team for Jul 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 09:01:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 10 | 0 | 0 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 14 | 4 | 20 | 0 | 3 | 41
Mohammed Ali | 0 | 1 | 10 | 0 | 8 | 19
Mohammad Faizan | 0 | 1 | 44 | 0 | 0 | 45
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 12 | 0 | 3 | 16
Sreelal.t CT | 0 | 0 | 14 | 0 | 0 | 14
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 7 | 110 | 0 | 14 | 145

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 9
| | Delivery Status | 14
| | Partial Delivery | 8
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 41
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 5
No Answer Total | | | 6
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 6
| | Product Specification | 42
PreSales Total | | | 71
Grand Total | | | 118

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 20 | 19 | 9 | 8 | 0 | 1 | 57
Niren Dsouza | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 0 | 0 | 0 | 4 | 0 | 0 | 4
Amir Aziz | 7 | 0 | 1 | 1 | 0 | 0 | 9
Grand Total | 27 | 19 | 10 | 16 | 0 | 1 | 73

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 3 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 2 | 3 | 0 | 1 | 5 | 3 | 14
Ankit Kumar | 3 | 0 | 0 | 0 | 2 | 3 | 8
Mohammad Faizan | 0 | 0 | 1 | 0 | 1 | 0 | 2
Sreelal.t CT | 0 | 3 | 0 | 0 | 2 | 0 | 5
Jok Kuol | 1 | 1 | 0 | 1 | 0 | 0 | 3
Ibrahem Mahmoud | 0 | 3 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 0 | 0 | 0 | 4
Grand Total | 9 | 12 | 2 | 2 | 10 | 10 | 45

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 10 | 2 | 2 | 1 | 0 | 1 | 16
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 2 | 2 | 1 | 0 | 1 | 19

Please feel free to reach out for any further clarifications.