Subject: EPOS - Call Report - 20th July
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 21 Jul 2021 06:15:07 -0700 (MST)

Hi Sir, 

Here is the call report for yesterday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	3 	6 	1 	9 	0:03:56 	5:52:13 	0:56:59 	0:28:24 	1:38:09 			1:25:23 
APAC 	Jessica Chen 	0 	3 	3 	3 	0:02:15 	1:34:50 	0:00:25 	0:00:00 	0:08:11 	1:45:41 		0:00:25 
APAC 	Marika Fujita 	7 	1 	3 	8 	0:01:15 	6:43:29 	1:13:32 	0:17:25 	0:43:52 	8:59:33 	0:09:00 	1:21:57 
													
EMEA 	Antonio Iunco 	3 	6 	2 	9 	1:39:34 	5:05:22 	1:05:47 	0:21:37 	0:47:15 	8:59:35 	0:07:00 	1:20:24 
EMEA 	Dipanshu Sharma 	1 	6 	4 	7 	0:34:20 	3:29:21 	2:49:50 	1:32:14 	0:33:38 	8:59:23 		4:22:04 
EMEA 	Grace Boussi 	8 	5 	1 	13 	0:04:44 	5:32:19 	1:58:03 	0:00:00 	1:24:15 	8:59:21 	0:35:00 	1:23:03 
EMEA 	Ismael Zakaria 	6 	15 	1 	21 	2:02:18 	1:56:49 	2:03:35 	1:24:01 	1:32:34 	8:59:17 	0:10:00 	3:17:36 
EMEA 	Rosette Modiri 	4 	19 	3 	23 	0:21:25 	6:08:39 	1:00:39 	0:08:38 	1:19:52 	8:59:13 		1:09:17 
EMEA 	Levente Szabo 	5 	5 	2 	10 	0:30:07 	5:35:02 	1:10:23 	0:51:25 	0:52:39 	8:59:36 	0:15:00 	1:46:48 
EMEA 	Sebastian Constantin Coldea 	6 	2 	1 	8 	0:23:29 	6:45:04 	1:05:41 	0:03:01 	0:42:24 	8:59:39 		1:08:42 
EMEA 	Sebastian Dumitru Macriniuc 	1 	10 	7 	11 	0:14:44 	7:40:07 	0:31:07 	0:00:51 	0:32:34 	8:59:23 		0:31:58 
													
US 	Arjun Hurry 	6 	1 	0 	7 	0:17:46 	5:33:00 	1:30:37 	0:00:00 	1:42:32 		0:09:00 	1:21:37 
US 	Dheeraj Tripathi 	1 	24 	1 	25 	0:10:12 	7:38:38 	0:24:52 	0:00:00 	0:47:56 	9:01:38 		0:24:52 
US 	Md Modassir Hassan 												OFF 
US 	Pravesh Singh 	12 	8 	0 	20 	0:29:16 	5:36:04 	1:41:08 	0:00:00 	1:12:21 	8:58:49 	0:30:00 	1:11:08 
	Grand Total 	63 	111 	29 	174 	6:55:21 	75:10:57 	17:32:38 	5:07:36 	13:58:12 	100:41:08 	1:55:00 	20:45:14 

Regards, 
Ashish Dabral