Subject: Tech Support Candidate - Madhvi Pathak
From: Madhvi Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 09:09:36 -0400

| | Tech Support Test

Name | Madhvi Pathak
E-mail | [email-masked]
Phone Number | (91) 8957661990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Practioner | 8 February | 16000
Previous Employer 1 | Convergys | Sales associate 2 | 2 August | 19000
Previous Employer 2 | Techmahindra | Sr. Technical associate | Working | 28000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will try with another browser if that doesn't work I will clear all chache and cookies then will trun airplane mode on then off . Refresh data network and then try to open website again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go to your mobile settings > Bluetooth> swipe right
What according to you makes you a good candidate for customer service or technical support job? | A good listener, acknowledgement, provide resolution with assurance
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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