Subject: Trainer Candidate - Aarti Negi
From: Aarti Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 07:20:11 -0400

| | Tech Support Test

Name | Aarti Negi
E-mail | [email-masked]
Phone Number | (98735) 86453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digitech | AM training | | 35k
Previous Employer 1 | Ison bpo | | | 24k
Previous Employer 2 | Iccs | | | 17k

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in training? | Working as an assistant manager training. Handling 4 processes training for along with 2 trainers..weekly client review & process improvement plans with management
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

When trainees de certified during the certification and we have to build confidence again

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Experience
What according to you makes you a good candidate for this position? | Batch handling, 0 attrition, above 85 % certification
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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