Subject: Trainer Candidate - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 06:05:24 -0400

| | Tech Support Test

Name | Piyush Kumar
E-mail | [email-masked]
Phone Number | (+91) 9811044594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Grofers India Pvt. Ltd. | Senior Executive | March 2021 | 35000
Previous Employer 2 | Gamers Fanatica LLP | Marketing and Customer Support Manager | Dec 2019 | 28000

If Selected, how much time do you need to join? | 5 Days
Please briefly describe your work experience specifically in training? | NA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is where a company listens to what customers has to say in 70% cases.

A great customer service is where a company cares what customers fell and say in every or almost every case.

What according to you makes you a good candidate for this position? | I have what it takes to solve the problem and finish the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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