Subject: Trainer Candidate - Shweta K
From: Shweta K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 05:59:43 -0400

| | Tech Support Test

Name | Shweta K
E-mail | [email-masked]
Phone Number | (560037) 8310633879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior quality evaluators | Feb 21 | 4.5
Previous Employer 1 | Dish tv | Quality auditor | October 2018 | 3 .5
Previous Employer 2 | Graphx | Qa | Feb 2018 | 3

If Selected, how much time do you need to join? | Immidiately
Please briefly describe your work experience specifically in training? | Yes
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While giving training  for technical  people

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service : fullfillment of customer need

Great customer service :  fullfillment of customer need plus you given additional  service ies called great customer service

What according to you makes you a good candidate for this position? | Willingness
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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