Subject: Trainer Candidate - SUDHAKAR TIWARI
From: SUDHAKAR TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 04:07:31 -0400

| | Tech Support Test

Name | SUDHAKAR TIWARI
E-mail | [email-masked]
Phone Number | (91) 9651483814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GROFERS | AM | 23/07/2021 | 39000
Previous Employer 1 | FLIPKART | QA | 22/11/2020 | 26000
Previous Employer 2 | SHANSHU ENTERPRISES | SUPERVISOR | 20/06/2016 | 15000

If Selected, how much time do you need to join? | 10
Please briefly describe your work experience specifically in training? | 3 year work experience ,as warehouse trainer
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In Grofers during their monthly sales there was difficult situation i faced. There was 4 department and total 100 employees were in team. I have to train these people with in 7day with 80% pass out marks in Test. SO i make proper strategy to train them with there require passing mark.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service stand for delivered product as per requirement. Customer is happy but not sure he will come back. A great customer service create image in the mind of customer and he become regular customer of the company.
What according to you makes you a good candidate for this position? | For this position candidate have a good communication skill as per trainee . He should be expert in subject . He can proper deliver what he want to trained and trainee can received it. He should make question or doubt session. Able to maintain test .etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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