Subject: Tech Support Candidate - Ankita shrivastava
From: Ankita shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 03:36:28 -0400

| | Tech Support Test

Name | Ankita shrivastava
E-mail | [email-masked]
Phone Number | (94589) 50241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate consultant | September | 47000
Previous Employer 1 | Hcl | Analyst | November 2019 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart device
Check internet connection
Check if site is down Or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both devices and connect
What according to you makes you a good candidate for customer service or technical support job? | I have a good experience in tech sipt profile and I m working as l2 support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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