Subject: Trainer Candidate - Rajkamal Pandey
From: Rajkamal Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 02:04:28 -0400

| | Tech Support Test

Name | Rajkamal Pandey
E-mail | [email-masked]
Phone Number | (91) 8800679667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I life digital technology LLC | Customer service manager | Currently working | 95000
Previous Employer 1 | CTDI | Area manager | 18-04-2018 | 45000
Previous Employer 2 | Tvs-e | Center manager | 18-04-2016 | 25000

If Selected, how much time do you need to join? | 07 days
Please briefly describe your work experience specifically in training? | Conducted more than 100 online and offline traning sessions, given training on international level in different countries by visiting. Conducted offline training sessions in South Africa, Egypt, Oman, Dubai, India, Bangladesh. Conducted online training sessions in Turkey, US, Africa, Qatar, KSA, Bahrain, UK..
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Internal coordination between team members get conflicts many times, managing the same is difficult when members misinformed by others members. Some candidates tries to deviate the topic of training by doing irrelevant questions during training sessions managing them needs to be smart otherwise it will impact others.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we provide services to customers based on the expectations. Great customer service when we go beyond customer expectations and make him/her delight by doing great service.
What according to you makes you a good candidate for this position? | Relevant 10 years of experience in same field with exposure of both national and international customers makes by most suitable for the profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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