Subject: Daily performance summary for LiveSalesman team for Jul 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 17 | 5 | 22
Malek Hosan | 0 | 5 | 4 | 1 | 10
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 1 | 2 | 0 | 3
Yahkoob Erachat | 0 | 3 | 5 | 0 | 8
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 6 | 0 | 6
Hasan Nour | 0 | 0 | 4 | 1 | 5
Grand Total | 0 | 9 | 38 | 7 | 54

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 19
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 4
| | Return Request Initiation | 1
Customer Services Total | | | 34
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 4
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 7
PreSales Total | | | 18
Grand Total | | | 54

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 1 | 0 | 1 | 3
Hasan Nour | 0 | 1 | 1 | 2 | 0 | 1 | 5
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 1 | 1 | 2 | 4 | 0 | 2 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 1 | 0 | 4 | 1 | 1 | 9
Javed Aslam | 2 | 2 | 0 | 1 | 2 | 1 | 8
Yahkoob Erachat | 6 | 0 | 4 | 8 | 4 | 1 | 23
Saleh Ahmed | 10 | 4 | 0 | 9 | 16 | 1 | 40
RAMI KASSAM | 9 | 4 | 3 | 5 | 1 | 0 | 22
Amr Khalil | 0 | 0 | 0 | 0 | 3 | 0 | 3
Hasan Nour | 2 | 0 | 4 | 11 | 7 | 0 | 24
Mohd Iqbal | 1 | 4 | 9 | 6 | 3 | 0 | 23
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 15 | 20 | 44 | 37 | 5 | 154

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 7 | 3 | 0 | 0 | 1 | 8 | 19
Mohd Iqbal | 8 | 1 | 0 | 2 | 3 | 2 | 16
Javed Aslam | 3 | 1 | 3 | 2 | 8 | 15 | 32
Yahkoob Erachat | 2 | 1 | 1 | 0 | 0 | 6 | 10
Grand Total | 20 | 6 | 4 | 4 | 12 | 32 | 78

Please feel free to reach out for any further clarifications.