Subject: Tech Support Candidate - Nikhil Periwal
From: Nikhil Periwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 16:01:54 -0400

| | Tech Support Test

Name | Nikhil Periwal
E-mail | [email-masked]
Phone Number | (91) 8769887663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Subject matter expert | Working till now | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if vpn is connected to a correct region as NDTV is a streaming website then I will clear cache and cookies of the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to turn on the Bluetooth speaker then will turn on the Bluetooth of my mobile device after that will pair the device to connect
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and have good control on Windows and Mac device
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |