Subject: Tech Support Candidate - Amanpreet Chahal
From: Amanpreet Chahal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 12:17:50 -0400

| | Tech Support Test

Name | Amanpreet Chahal
E-mail | [email-masked]
Phone Number | (+91) 9409067601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Production Support Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connectivity if that is proper or not. If the connection is fine I will check if the website is correct or not and wether I am able to open any other website or not. I will also check my browser settings if that website is blocked. Later I will check if the website is open to all or do we need to have any special privileges or access. If still I am facing the issue I will get connected via any toll free and check for the details from them or register my complaint.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the speaker and press the Bluetooth button in order to turn it on then I will take my phone, start the bluetooth and search for the available devices. I will find the name of the speaker in the list and connect to it.

What according to you makes you a good candidate for customer service or technical support job?

A candidate must have good command over the language in order to understand the customer's concern.

He or she must have good communication skills so that he can convey the messages easily to the customer.

Sound analytical skills.

Good problem solving capabilities.

Decision making capabilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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