Subject: Tech Support Candidate - Amit Joshi
From: Amit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 09:53:25 -0400

| | Tech Support Test

Name | Amit Joshi
E-mail | [email-masked]
Phone Number | (91) 9001567456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asterix infosoft | sr. tech sales executive | 5.1.2021 | 45000
Previous Employer 1 | Teleperformance | tech support exe | 16.2.2016 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Is your computer connected to the network?
Are you using a wireless or wired network?
Are you able to open any other website?
What is the error mesaage?
Is this the first time are you getting the error message?
Did you try to open the website on a different web browser (firefox or edge).
If not, will try to reset the browser.
Let me go ahead & help you to fix the browser problem.
For that I am going to initiate a remote access session.
Please type.......

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Press the search/bluetooth option on the speaker.
On your mobile, go to settings, select bluetooth & check the name of the speaker.
Select the name of the speaker.
Click connect.
On your mobile you will see it is connected.

What according to you makes you a good candidate for customer service or technical support job? | my dedication & my patience to solve customer quieries & their feedback.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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