Subject: Tech Support Candidate - Rajesh Sharma
From: Rajesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 08:22:38 -0400

| | Tech Support Test

Name | Rajesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9671415422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.Com. Ltd | Technical support | | 14000
Previous Employer 1 | GIIV Services | Desktop support | Aug/2020 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Check the cable issue or network issue.
3. Check weather recently new hardware installed if yes, then check it was proper suitable for the system.
4. Then after that cut the browser & again check to open the web page.
5. Refresh the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth of both devices.
2. pair the both devices.
3. Connect the devices after search or scanning.

What according to you makes you a good candidate for customer service or technical support job? | 1. forward learning.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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