Subject: Tech Support Candidate - Jatin Dharma
From: Jatin Dharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 08:01:07 -0400

| | Tech Support Test

Name | Jatin Dharma
E-mail | [email-masked]
Phone Number | (91) 8882097881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Excitel broadband | Customer support executive | 10 july | 19000
Previous Employer 1 | Muses marketing | Operational manager | 10 August 2020 | 28000
Previous Employer 2 | Squadstock global private limited | Operational manager | 30 july 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check for internet connection by entering www.google.com
Secondly i will check for internet router and then confirm the website by entering to command prompt and tracert report of website if website is down or not
If not then i will transfer the issue to the ISP internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth device to be paired
Open settings on mobile phone and enter to bluetooth setting turn on the bluetooth and find for the given bluetooth device
Then connect and pair the device

What according to you makes you a good candidate for customer service or technical support job?

I enjoy communicating with people
Have strong analytical skills that allow to solve problems quickly and can work under pressure to resolve issue of customer and client in line with the target my employer demands

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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