Subject: Tech Support Candidate - Nidhi Poddar Nidhi
From: Nidhi Poddar Nidhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 04:52:18 -0400

| | Tech Support Test

Name | Nidhi Poddar Nidhi
E-mail | [email-masked]
Phone Number | (91) 9958993364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Corporation | Technical advisor | NA | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet
2.If not, check if your service provider can restore the services
3.check the LAN cable if not unplug and plug it
4. net winsock reset

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open device settings
Set up a Bluetooth speaker to the device

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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