Subject: Trainer Candidate - Sapna Mazumdar
From: Sapna Mazumdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 00:11:21 -0400

| | Tech Support Test

Name | Sapna Mazumdar
E-mail | [email-masked]
Phone Number | (+91) 7838254236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unibiztec Pvt Ltd | Sr QA | NA | 30400
Previous Employer 1 | TISPL | QA | 10 Jan 2018 | 28000
Previous Employer 2 | NIIT Pvt Ltd | QA | 8 Aug 2015 | 20000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | On job training, refresher training, identifying the inputs for training, analysis of batches, assessing the batches, preparing reports, providing the the operations with necessary data as and hen required.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | the most difficult situation is when the training starts and it is night shift. we have to be constantly keep up the energy so that batch does not sound boring and it should interest the people for the entire shift. cover up  the course with the relevant information so that information download is complete on timely basis. dealing with the people of different mindsets. Trying to turn the bunch of people into team. People engangement in the batch.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service when we follow the parametric and help the customer according to the process. Great customer service is when we go beyond our specified metrics and help the customer to make the customer happy by enhancing the customer experience.for example a customer came with an issue and you helped the customer in best possible way that is good customer service. When customer comes with an issue and you not only help the customer but also enhanced the customer experience by talking politely and offering different options and educating the customer about future situations. adding to the knowledge. that is great customer service. Concluding taking extra care of the customer is great customer service.
What according to you makes you a good candidate for this position? | I like to interact with different people. it riches your experience with life. Everyday is a new day and you learn a lot. lot of exposure is there in this job and i love exploring new things in the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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