Subject: Daily performance summary for LiveSalesman team for Jul 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 47 | 0 | 47
Malek Hosan | 0 | 19 | 9 | 1 | 29
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 1 | 1
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 7 | 10 | 1 | 18
Javed Aslam | 0 | 0 | 10 | 1 | 11
RAMI KASSAM | 0 | 0 | 34 | 3 | 37
Saleh Ahmed | 0 | 0 | 8 | 1 | 9
Yahkoob Erachat | 0 | 0 | 19 | 2 | 21
Grand Total | 1 | 26 | 137 | 10 | 174

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 98
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 3
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 133
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 4
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| Product Related | Pricing | 1
| | Product Specification | 13
PreSales Total | | | 25
Grand Total | | | 163

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 1 | 0 | 1 | 3
Hasan Nour | 1 | 0 | 3 | 0 | 0 | 1 | 5
Amir Aziz | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 5 | 1 | 0 | 2 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 1 | 0 | 4 | 1 | 1 | 8
Javed Aslam | 4 | 0 | 0 | 2 | 2 | 1 | 9
Yahkoob Erachat | 4 | 0 | 8 | 4 | 4 | 1 | 21
Saleh Ahmed | 8 | 1 | 3 | 9 | 15 | 1 | 37
RAMI KASSAM | 13 | 1 | 3 | 4 | 1 | 0 | 22
Amr Khalil | 0 | 0 | 0 | 0 | 3 | 0 | 3
Hasan Nour | 1 | 1 | 8 | 10 | 3 | 0 | 23
Mohd Iqbal | 1 | 6 | 11 | 5 | 0 | 0 | 23
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 10 | 33 | 38 | 29 | 5 | 148

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 7 | 1 | 0 | 1 | 0 | 8 | 17
Mohd Iqbal | 10 | 0 | 0 | 3 | 2 | 2 | 17
Javed Aslam | 7 | 1 | 4 | 3 | 7 | 19 | 41
Yahkoob Erachat | 4 | 1 | 0 | 0 | 0 | 6 | 11
Grand Total | 28 | 3 | 4 | 7 | 9 | 36 | 87

Please feel free to reach out for any further clarifications.