Subject: Tech Support Candidate - Shivam Rastogi
From: Shivam Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Jul 2021 20:10:55 -0400

| | Tech Support Test

Name | Shivam Rastogi
E-mail | [email-masked]
Phone Number | (201307) 7982027633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 78
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CSE | N/A | 26000
Previous Employer 1 | Concentrix | Technical support | 01/12/2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first, i would check if my internet connection is working fine. If yes, i would close the tab and try re open the webpage in a new tab. If it still doesn't work, i would check if there is any filter applied on the web browser,. If not, i would try opening a different website, if that opens up fine, that does mean that the server of website( www.ndtv.com ) is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a bluetooth speaker to a mobile phone are -

1. Switch on the bluetooth in both of the devices.
2. Put speaker's bluetooth in a visible mode.
3. Search for available devices using your mobile phone to connect with.
4. Click on your speaker's bluetooth name from.the list on your mobile phone for the available decives and hit pair.

It may take 10-15 seconds and both devices will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Fluency in required language, work experience, punctuality, team player, soft spoken.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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