Subject: Trainer Candidate - Gunjan Singh
From: Gunjan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Jul 2021 05:53:32 -0400

| | Tech Support Test

Name | Gunjan Singh
E-mail | [email-masked]
Phone Number | (91) 9643831952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant technology solutions | Senior process executive | | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | I am working as Senior process executive, but apart from work I also train new hires regarding work and working policies, audit their errors, review their work and other team management activities.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As I don't have any situation which I can say most difficult, but once a new batch joind us and they faced so much difficulty while working because they were unable to understand the dynamic task policy.
So what I did is I asked them to sit next to me in same row, and gave them proper floor support without affecting my own work, help them to understand each and every case they process.
And finally they are able to cope-up that situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that problem of the customer solves eventually, while keeping then on wait, but great customer service means to solve their problems immediately and staying loyal to them.

What according to you makes you a good candidate for this position?

I am multi-tasking adaptive and good mentor.
I am a soft spoken person and I can convince someone easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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