Subject: Daily performance summary for LiveSalesman team for Jul 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 87 | 0 | 87
Yahkoob Erachat | 0 | 4 | 20 | 8 | 32
RAMI KASSAM | 0 | 8 | 28 | 8 | 44
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 17 | 1 | 18
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 16 | 22 | 1 | 39
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 22 | 6 | 28
Grand Total | 0 | 29 | 196 | 24 | 249

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 9
| | Delivery Status | 125
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return item not received | 2
| | Return Request Initiation | 8
Customer Services Total | | | 168
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer Total | | | 16
No Answer | No Answer | No Answer | 16
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 2
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 6
| Product Related | Pricing | 3
| | Product Specification | 33
PreSales Total | | | 54
Grand Total | | | 239

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 1 | 0 | 1 | 3
Hasan Nour | 1 | 1 | 2 | 0 | 1 | 1 | 6
Amir Aziz | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 2 | 3 | 3 | 1 | 1 | 2 | 12

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 1 | 2 | 1 | 1 | 7
Javed Aslam | 3 | 0 | 1 | 2 | 0 | 1 | 7
Yahkoob Erachat | 2 | 3 | 6 | 2 | 4 | 1 | 18
Saleh Ahmed | 11 | 4 | 14 | 11 | 11 | 1 | 52
RAMI KASSAM | 11 | 3 | 5 | 0 | 1 | 0 | 20
Amr Khalil | 0 | 0 | 0 | 0 | 3 | 0 | 3
Hasan Nour | 0 | 3 | 7 | 11 | 0 | 0 | 21
Mohd Iqbal | 5 | 13 | 5 | 4 | 0 | 0 | 27
Grand Total | 34 | 26 | 39 | 32 | 20 | 5 | 156

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 9 | 2 | 0 | 2 | 0 | 10 | 23
Javed Aslam | 8 | 6 | 2 | 5 | 10 | 22 | 53
Yahkoob Erachat | 2 | 0 | 0 | 0 | 1 | 6 | 9
RAMI KASSAM | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 19 | 8 | 2 | 8 | 11 | 38 | 86

Please feel free to reach out for any further clarifications.