Subject: Saud Almutlaq - KSA LMG Test
From: Saud Almutlaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 08:37:14 -0400

| | Foreign Language Screening Test

Name | Saud Almutlaq     /      /
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I ask the customers for the right address and see if it match with information that we have, than send correct address the courier to deliver the shipment to the customer as fast as possible
IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? | Debit card your spending limit is the amount in your account only and the money gets withdrawn right away , credit card the bank gives the customer an extra cash that can be spent and then pay it back to the bank

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

شكرًا لتواصلكم معنا
نأسف لحصول مشاكل في خدمة التوصيل ،
راح ارفع طلب استبدال باسمك حاليًا وسوف  يتم التواصل معكم قريبا بتفاصيل طلبك .
اعتذر لحصول مشكله في خدمتنا لكم

What is your proficiency in English (in your opinion) | 4/5
What is your Proficiency in Arabic (in your opinion) | 4/5

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