Subject: Trainer Candidate - Rachika joshi
From: Rachika joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 12:03:28 -0400

| | Tech Support Test

Name | Rachika joshi
E-mail | [email-masked]
Phone Number | (98111) 24091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kotak life insurance | manager operation | NA | 45000
Previous Employer 1 | Allegro capital advisors gurgaon | associate operations | sept 2007 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

Training to new joiners in operations regarding various policy servicing request , preliminary underwriting ,scrutiny and quality checking of new business and policy servicing,claims processing .
Training to sales on ongoing and upcoming processes .
Training to advisors on AML guidelines , KYC documentation of clients.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Understanding frequency of the candidates for grasping things .
Some times language issues .
Some people have prior awareness of topic and create disturbance in between of training . Technical disturbance .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is that you solve the client query and provide them solution that makes him happy but the great customer service is that when you solve his query client become delighted and give good NPS which help in organizational wellbeing .
What according to you makes you a good candidate for this position? | Have good experience in handing differenent types of clients , good communication and  listening skills , consistent and smart working , good grasping power of new things .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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