Subject: Tech Support Candidate - Aftab Aftab
From: Aftab Aftab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 09:02:15 -0400

| | Tech Support Test

Name | Aftab Aftab
E-mail | [email-masked]
Phone Number | (91) 9773510399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp | Contact center associate | 16/07/2021 | 28711
Previous Employer 1 | Concentrix | Sales advisor | 12/09/2020 | 21000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be many resolutions for this issue.
1. Clearing cache and cookies of the browser.
2. Check if any other websites are working.
3. Check the internet connection.
4. Check if the Website is Down for Everybody or Just Me
5. If it is down for everyone we need to wait till it is resolved.
6. If it is down just for you try to use any different browser.
This should resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth from settings of your phone.
2. Turn on the bluetooth speaker and turn on bluetooth on it make sure it is not connected to any other devices via bluetooth or AUX cable.
3. Scan for the available devices under bluetooth settings of your phone.
4. Select the speaker you wish to connect it with.
It should be connected after that.

What according to you makes you a good candidate for customer service or technical support job?

As I have worked with ATT and Bose earlier they both are known for there customer service and quality of products.

A person who is willing to work in a customer service or technical support job should have great communication, interpersonal skills and should be updated with the morden technology so that he can assist the customers.

If it is a voice process one should be fluent in speaking the language in which he/ she is assisting the customer, if it is a non voice process he should have a good typing speed as well.

According to my knowledge I have all the available skills which are required to do the customer service or technical support job. So according to me I am the perfect fit for the job opening that you have.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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