Subject: Trainer Candidate - TUSHAR GUPTA
From: TUSHAR GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 05:56:40 -0400

| | Tech Support Test

Name | TUSHAR GUPTA
E-mail | [email-masked]
Phone Number | (243006) 7095745320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BAJAJ FINSERV | DIGITAL SALES OFFICER | NA |
Previous Employer 1 | KISSHT FINANCE | TEAM LEADER | 01 FEB 2019 |
Previous Employer 2 | BAJAJ FINSERV | DIGITAL SALES OFFICER | 01 AUGUST 2018 |

If Selected, how much time do you need to join? | 8 to 10 days

Please briefly describe your work experience specifically in training?

Actively listened to customers request, confirming full understanding before addressing concerns. Make our junior trained about the system and brief them about products and trained them to handle the complications of market.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Mentored and guided employees to faster proper completion of assigned duties.Optimized customer support by establishing collaborative service environment.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The challenge which i faced in my Team was to make the things, process  learn to my new interns and junior team mates who are just joined newly our team and previously they worked in different field.

So the things are very new and difficult for them. But with the role of Team leader i have to make them understand every single thing. And i believe that instead of making a memory machine you should create a logical conceptually strong mindset about the process of system and knowledge of product.

So i always believe to trained the concept, not just a bulk of information to my team members. FORMULA CAN BE FORGOTTEN BUT CONCEPT NEVER. i always worked like this i love to making people understand the concept of work they doing or have to do . Not just remembering the same steps of process everytime.

Making people understand the concept is not a cup of tea. And i faced many times this difficulty while training or managing.  While this  many makes mistakes. But if we see the long term average then people performs better.

And I was as a Team leader always give credit to every single person when the things goes in a great way but takes my own responsibility when results were not gone through our expectations. Just simply giving commands to the team like a king not makes you a leader.  I've learn these things from my managers and seniors and does same things with my team that's how he called a leader.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Doing the things well, and solving the problem of customer from the steps of the process is said to be a good service.

But, when you put some of your own extra efforts with a wise mind and do something like that, from which NOT JUST THE PROBLEM BUT THE CAUSE OF THE PROBLEM ALSO GOT SOLVED . That is what makes the difference between a good and great service. This also create the different value for you and your company.

What according to you makes you a good candidate for this position? | Knowing the things on practical basis and having the patience. Always trying to solve the cause of the problem.  And works on continuous learning and continuous improvement. Belive in overall growth of the Team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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