Subject: Trainer Candidate - Sneha Sharma
From: Sneha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 05:44:09 -0400

| | Tech Support Test

Name | Sneha Sharma
E-mail | [email-masked]
Phone Number | (+91) 9953641372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gradeup | Functional Head | 30 days NP | 91000
Previous Employer 1 | Franglobal | AGM (Call center head)-Training, Quality and Ops | Feb'2020 | 81000
Previous Employer 2 | Fareportal | Manager Quality | March 2019 | 76000

If Selected, how much time do you need to join? | 15 days negotiable

Please briefly describe your work experience specifically in training?

I have expertise in designing and streamlining the training domain.
Expertise in creating frame work and in facilitating different kind of training by implementing different methodologies.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Business model change implementation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, great customer service requires that you go above and beyond customer expectations. you are not only keeping them satisfied, you are also keeping them loyal.Happy customer improves CSAT, brand image and bring more business.
What according to you makes you a good candidate for this position? | A Quick Learner. Fast execution considering timelines. Excellent facilitating & presentation skills. A good listener. Excellent communication skills. Analyze and improve again, and again, and again. CONTINUOUS LEARNER.ADAPTABLE.COLLABORATIVE. People management. Time management. Problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |