Subject: Trainer Candidate - Priyanka Tongaria
From: Priyanka Tongaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 05:09:25 -0400

| | Tech Support Test

Name | Priyanka Tongaria
E-mail | [email-masked]
Phone Number | (+91) 8588806784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karol Bagh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Global Travel Xperts | Quality Analyst | 30Jun | 24000
Previous Employer 2 | Autoportal | Senior Executive | jul | 19000

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | as i was quality analyst i use to traine and coach the consultants as well as nre hired batch and also i have experience in training QAs as well
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Till date i didn't faced any of this difficulty because i understand the emotional  mental and physical capabilities of the team first than traine them but yes once there was a consultant who was pretending over smart and overqualified but than i handled it delicately and politely by giving all the answers of the questions

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good - Customer gets a one time experience but in great the customer would be with us forever
2. in good cs we meet the expectations of cus but in great cs we exceed the expectations
3.in great cs FCR always presents but in good may be the query resolved in 2-4 calls.

What according to you makes you a good candidate for this position? | As i have been in different environment of training like training QA and executive and also i was into the content writing of training modules where i use to make materials for training
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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