Subject: Trainer Candidate - Altaf Quraishi Altaf
From: Altaf Quraishi Altaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 04:48:27 -0400

| | Tech Support Test

Name | Altaf Quraishi Altaf
E-mail | [email-masked]
Phone Number | (0141) 9649306480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Manager operations | Na |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | Currently working as Manger Operations handling a team of 130+
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per me a good or an average customer experience can only be converted into a great customer experience by personalising the interaction wherever required and with correct expectations setting with the customer.
What according to you makes you a good candidate for this position? | In my current capacity of working as manager operations i think i have all the required knowledge which i have evolved my self to be great leader also can identify the right person for a specific task to be delivered within timeline
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |