Subject: Shipping confirmations - new procedure
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Fri, 16 Jul 2021 12:19:49 +0000

Hi Ashish and Pritish,

Thank you for the call. As agreed, please advise this new procedure for the shipping documents to the warranty team and let me know, if you detect any issues.

  *   Agent checks the attached PDF document and takes the customer's email address from it.
  *   Agent changes the requestor in the ticket to the customer with the “Change” link under the subject line. There should be an existing ticket for the customer.
  *   Agent adds the estimated shipping date or tracking number to an internal note in the ticket.
  *   Agent closes the ticket with the "Closing Shipping Confirmation" macro.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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