Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Jul 2021 07:18:18 -0400

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (91) 8446564340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Zscaler & Pluse Secure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Refresh Technology | Service Desktop Support | 20th March 2021 | 27000
Previous Employer 1 | Make My Brand | SEO Engineer | 13 Feb. 2018 | 18000
Previous Employer 2 | Indiamart Intermesh Ltd, | BDE | 10 Jan. 2016 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart Device. Many basic problems can be 2.solved simply by restarting your device.
2. Make Sure the Internet Connection Works. Open your browser.
3. Check if the Website is Down for just one Website or Completely.
4. Use a website down checker.
5. Use a ping checker.
6. Run step-by-step diagnostics.
7. Conduct a Traceroute.
8. Use network and website monitoring software.
9. Website IP is Blocking

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. Select Wireless & Networks.
5. A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

1.Adaptability.
2.Ability to Use Positive Language.
3.Clear Communication Skills.
4.Self-Control.
5.Taking Responsibility.
6.Patience.
7.Discuss the query and understand the user problem and report accordingly.
8.Satisfaction to Customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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