Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Jul 2021 01:41:34 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (06152) 9264223383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 82
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Window Sever2008

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vips | IT Executive | July2021 | 20000
Previous Employer 1 | Contentra technology Pvt Ltd | IT Executive | Jan2017 | 10,600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - There may be internet problems,will check first
Step 2- Web browser issue, not support all web browser, will check
Step 3 - Language network issue, will check

Will check all issues step by step will find solutions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Switch on Bluetooth of both of device.
Step 2- Search for device, and making a pair
Step 3 - Once network established can use that device

What according to you makes you a good candidate for customer service or technical support job? | Because in my previous job , I take classes for IT so I explain everything good with the situation , that's why and I already worked as it troubleshooting in my previous job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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