Subject: Daily performance summary for LiveSalesman team for Jul 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Jul 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 50 | 1 | 51
Saleh Ahmed | 0 | 0 | 17 | 3 | 20
Javed Aslam | 0 | 32 | 8 | 0 | 40
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 1 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 14 | 1 | 15
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 13 | 4 | 17
RAMI KASSAM | 0 | 0 | 53 | 3 | 56
Yahkoob Erachat | 0 | 0 | 37 | 4 | 41
Grand Total | 2 | 33 | 192 | 16 | 243

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 1
| | Delivery Status | 82
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 10
| | Return item not received | 1
| | Return Request Initiation | 8
Customer Services Total | | | 148
No Answer | No Answer | (blank) | 1
| | No Answer | 16
No Answer Total | | | 17
PreSales | Other Enquiry | (blank) | 1
| | Offers | 7
| | Payment Methods | 1
| | Store Availability | 4
| | Store Location | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| | Return Policy | 2
| Product Related | Pricing | 3
| | Product Specification | 41
PreSales Total | | | 73
Grand Total | | | 238

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 1 | 4
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 3 | 0 | 0 | 1 | 2 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 1 | 2 | 1 | 0 | 1 | 6
Javed Aslam | 0 | 1 | 0 | 2 | 1 | 0 | 4
Yahkoob Erachat | 7 | 2 | 2 | 3 | 1 | 0 | 15
Saleh Ahmed | 13 | 10 | 1 | 16 | 1 | 0 | 41
RAMI KASSAM | 5 | 4 | 0 | 1 | 0 | 0 | 10
Amr Khalil | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 7 | 5 | 5 | 3 | 0 | 0 | 20
Mohd Iqbal | 18 | 1 | 3 | 0 | 0 | 0 | 22
Grand Total | 51 | 24 | 13 | 29 | 3 | 2 | 122

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 20 | 5 | 6 | 11 | 6 | 38 | 86
RAMI KASSAM | 0 | 1 | 0 | 1 | 0 | 5 | 7
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohd Iqbal | 0 | 0 | 0 | 1 | 1 | 0 | 2
Grand Total | 20 | 6 | 6 | 13 | 7 | 45 | 97

Please feel free to reach out for any further clarifications.