Subject: Daily performance summary for LiveSalesman team for Jul 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Jul 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 49 | 5 | 55
Saleh Ahmed | 0 | 0 | 19 | 2 | 21
Javed Aslam | 0 | 30 | 0 | 0 | 30
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 35 | 1 | 36
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 48 | 10 | 58
RAMI KASSAM | 0 | 0 | 29 | 6 | 35
Yahkoob Erachat | 0 | 0 | 21 | 8 | 29
Grand Total | 1 | 30 | 201 | 32 | 264

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 1
| | Delivery Status | 93
| | Partial Delivery | 8
| | Reschedule Delivery | 5
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 26
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 7
| | Refunds after Return | 15
| | Return item not received | 3
| | Return Request Initiation | 7
Customer Services Total | | | 186
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 11
Mattress Related | Pre-Sales | Other PreSales | 1
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Location | 5
| | Using Shukran Points | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 9
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | Product Specification | 26
PreSales Total | | | 55
Grand Total | | | 255

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 1 | 1 | 5
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 3 | 0 | 0 | 1 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 2 | 0 | 1 | 1 | 0 | 6
Javed Aslam | 1 | 0 | 2 | 0 | 1 | 0 | 4
Yahkoob Erachat | 10 | 2 | 0 | 3 | 1 | 0 | 16
Saleh Ahmed | 15 | 5 | 6 | 11 | 1 | 0 | 38
RAMI KASSAM | 7 | 0 | 0 | 1 | 0 | 0 | 8
Amr Khalil | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 9 | 4 | 7 | 0 | 0 | 0 | 20
Mohd Iqbal | 15 | 1 | 3 | 0 | 0 | 0 | 19
Grand Total | 59 | 14 | 18 | 19 | 4 | 1 | 115

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 25 | 6 | 5 | 12 | 7 | 35 | 90
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 6 | 7
Saleh Ahmed | 0 | 0 | 1 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohd Iqbal | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 25 | 7 | 6 | 12 | 8 | 48 | 106

Please feel free to reach out for any further clarifications.