Subject: Daily performance summary for LiveSalesman team for Jul 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Jul 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 41 | 0 | 0 | 41
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 14 | 0 | 1 | 15
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 6 | 0 | 0 | 7 | 0 | 13
Abu Sufian | 0 | 1 | 30 | 0 | 0 | 31
Ankit Kumar | 0 | 1 | 23 | 0 | 1 | 25
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
Mohammad Faizan | 0 | 1 | 31 | 0 | 0 | 32
Sreelal.t CT | 0 | 2 | 31 | 0 | 0 | 33
Mohammed Ali | 0 | 0 | 9 | 0 | 12 | 21
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 7 | 179 | 7 | 14 | 216

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 61
| | Partial Delivery | 6
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 5
| | Return Request Initiation | 3
Customer Services Total | | | 89
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 7
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | Combo | 6
| | Pricing | 1
| | Product Specification | 39
PreSales Total | | | 65
Grand Total | | | 158

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 3 | 0 | 0 | 0 | 0 | 6
Amir Aziz | 4 | 2 | 0 | 0 | 0 | 0 | 6
Niren Dsouza | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 19 | 5 | 0 | 0 | 0 | 0 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 2 | 5 | 1 | 4 | 0 | 3 | 15
Ankit Kumar | 1 | 1 | 1 | 2 | 1 | 3 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 1 | 1 | 1 | 0 | 1 | 0 | 4
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 9 | 1 | 1 | 0 | 1 | 0 | 12
Sreelal.t CT | 5 | 1 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 25 | 10 | 4 | 6 | 5 | 7 | 57

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 2 | 1 | 0 | 2 | 6
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 15 | 0 | 0 | 0 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 19 | 1 | 2 | 1 | 0 | 3 | 26

Please feel free to reach out for any further clarifications.