Subject: Tech Support Candidate - SHADAB AHSAN
From: SHADAB AHSAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 23:02:45 -0400

| | Tech Support Test

Name | SHADAB AHSAN
E-mail | [email-masked]
Phone Number | (91) 7759017279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHAR, Ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sinclus | IT Support Enginer | April 2021 | 30,000 INRPM
Previous Employer 1 | Alpha data | Helpdesk Engineer | Oct 2019 | 6500 AED PM
Previous Employer 2 | Ways Infotech | IT Engineer | Oct 2017 | 4000 AED PM

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try clearing Firefox's cookies and cache
Do these steps and then reload the website you are having trouble.
Click on the menu button Fx menu button to open the menu panel.
Click History and select Clear Recent History
In the Time Range to clear,
Drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache.
Click OK

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you do not find Pair new device.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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