Subject: Support Ticket Number #158952
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 14 Jul 2021 12:36:50 -0700 (MST)

Hi Pritish, 

The customer has contacted us over the chat claiming that there has been a breach of data protection by EPOS support on my ticket. I have investigated and found out that the customer has also emailed Mario Jahn (probable a Global-e employee). The agent has closed and merged the duplicate ticket but forgot to remove Mario from CC. 

Mario replied on the same ticket and the customer noticed that there is a third person who has been cc'd and doesn't even work for EPOS. Mario's email domain is mailbox.org, so we decided not to disclose any details. We have informed the user that we have escalated to our team and we will get back to you. 

Thank you & Best regards, 
Pravesh Singh