Subject: Tech Support Candidate - Krishnaiyer Jayànth
From: Krishnaiyer Jayànth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 11:57:56 -0400

| | Tech Support Test

Name | Krishnaiyer Jayànth
E-mail | [email-masked]
Phone Number | (+91) 8179893647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Specialist | 9 July 21 | 36500
Previous Employer 1 | Unisys | Sr tech support analyst | 31 mar 2020 | 33000
Previous Employer 2 | Tech Mahindra | Sr tech support analyst | 18 may 2018 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will initially try and check the network connectivity.
Then , check if it's the same issue with all browsers.
Try and restart the device and hard reset
If issue persists, will escalate accordingly for further assistance

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Refresh to see the device
Click add device and pair.
Then share the data via bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

According to the experience that I have had in handling the customers being customer centric and being accurate about the resolution being provided.
Also will make sure it's going to be fixed in the first go itself and maintain FCR and all the metrics required.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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