Subject: Tech Support Candidate - Padmanabh Raman
From: Padmanabh Raman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 05:24:46 -0400

| | Tech Support Test

Name | Padmanabh Raman
E-mail | [email-masked]
Phone Number | (+91) 9910569971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell Technologies | | |
Previous Employer 1 | Teleperformance (Adobe) | | |
Previous Employer 2 | SBS Technologies | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check the what is an error.
2. I'll restart network connection and system if required.
3. I'll check internet connection.
4. I'll check Wi-Fi/VPN connection.
5. I'll ping in CMD.
6. Run Windows Network Troubleshooter.
7. I'll check Firewall settings.
8. I'll check for Drivers in Device Manager.

If still not solved, it might be fur to Hardware issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Need to switch On Bluetooth in Mobile and Speaker both.
2. I'll check for Bluetooth Speaker device name.
3. Then Pair the Speaker with the Mobile.

What according to you makes you a good candidate for customer service or technical support job? | Taking an ownership with quick resolution. Always ready to learn to skill up and share my learnings with findings.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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