Subject: Daily performance summary for LiveSalesman team for Jul 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 14:47:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 47 | 8 | 55
Mohd Iqbal | 0 | 0 | 37 | 7 | 44
Javed Aslam | 0 | 33 | 8 | 0 | 41
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 8 | 20 | 5 | 33
Radhika Jawle | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 54 | 5 | 59
Syed Ataullah | 0 | 0 | 9 | 1 | 10
Yahkoob Erachat | 0 | 0 | 22 | 10 | 32
Grand Total | 0 | 41 | 197 | 36 | 274

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | (blank) | 19
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 91
| | Missing items\parts | 1
| | Partial Delivery | 7
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 6
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 24
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 7
| | Return Request Initiation | 13
Customer Services Total | | | 194
Live Sales | Pre-Sale | Help placing new order | 3
Live Sales Total | | | 3
No Answer | No Answer | (blank) | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 3
| | Promo Code | 2
| | Store Availability | 3
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | (blank) | 2
| | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 6
| | Pricing | 1
| | Product Specification | 39
PreSales Total | | | 63
Grand Total | | | 266

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 0 | 0 | 1 | 0 | 2 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 5 | 2 | 0 | 1 | 1 | 0 | 9
Javed Aslam | 2 | 0 | 2 | 0 | 1 | 0 | 5
Yahkoob Erachat | 6 | 2 | 1 | 2 | 1 | 0 | 12
Saleh Ahmed | 18 | 1 | 11 | 5 | 1 | 0 | 36
RAMI KASSAM | 5 | 0 | 0 | 1 | 0 | 0 | 6
Amr Khalil | 0 | 0 | 3 | 0 | 0 | 0 | 3
Hasan Nour | 10 | 5 | 3 | 0 | 0 | 0 | 18
Mohd Iqbal | 6 | 3 | 0 | 0 | 0 | 0 | 9
Grand Total | 52 | 13 | 20 | 9 | 4 | 1 | 99

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 35 | 5 | 6 | 7 | 5 | 19 | 77
Hasan Nour | 6 | 0 | 0 | 4 | 2 | 11 | 23
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 6 | 7
Saleh Ahmed | 0 | 1 | 0 | 0 | 0 | 2 | 3
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 9 | 9
Mohd Iqbal | 0 | 0 | 0 | 1 | 1 | 0 | 2
Grand Total | 42 | 6 | 6 | 12 | 8 | 47 | 121

Please feel free to reach out for any further clarifications.