Subject: Tech Support Candidate - Yasharth Nagaich
From: Yasharth Nagaich <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 04:52:29 -0400

| | Tech Support Test

Name | Yasharth Nagaich
E-mail | [email-masked]
Phone Number | (91) 7973845769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panchkula
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix Daksh Services India Pvt. Ltd. Chandigarh | Senior Process Executive | 9th March 2021 | 31000
Previous Employer 2 | Concentrix Daksh Services India Pvt. Ltd., Gurugram | Senior Process Executive | 1st August 2019 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In case if I am unable to open the website www.ndtv.com, I will first check-:
>if I am able to open any other website like www.google.com.
>If not then I will check the internet connectivity on the system from the right hand side bottom side of the screen (system tray).
>Also we will try to send the ping command from cmd screen to check if we are able to send and receive the data packets.
>I will also try to open the website by turning on the system in safe mode to check for further issues.
>I will also try to open in any other browser.
> Also restarting the system is also one of the option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>I will turn on the bluetooth of speaker and my phone on.
>I will go the bluetooth settings of my phone and under available devices, I will look for my speaker and will pair accordingly.
>I t will get connected.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service or technical support will be who understands the customers actual issue and also who provides all the required/relevant information regarding the issue and the resolution provided. So that if customer faces the same issue in future then he/she is able to find the right information on right time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |