Subject: Tech Support Candidate - Syed Azhar
From: Syed Azhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 03:39:42 -0400

| | Tech Support Test

Name | Syed Azhar
E-mail | [email-masked]
Phone Number | (91) 8687596223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Balaganj , Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
TallyErp 9

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hum ek Madhyam | Sales and marketing | Still working | 25k
Previous Employer 1 | HCL Technologies | CCE | 2018 | 20k
Previous Employer 2 | Chirag construction Group | Assistant Accountant | 2014 | 3000 dhiram

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will Troubleshoot my network. After that refresh my page and open new window select website again in browser if error is showing in chrome so I will like to open the page in Mozilla Firefox or internet explorer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I just check the Bluetooth enable option to my mobile and search the device to add in the mobile and connect it.

What according to you makes you a good candidate for customer service or technical support job?

Firstly Positive attitude,able to understand the query or situation what customer want.Give attention towards its problem and resolve the issue within a given time .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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