Subject: Tech Support Candidate - Mukesh Prasad Raut
From: Mukesh Prasad Raut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 01:51:36 -0400

| | Tech Support Test

Name | Mukesh Prasad Raut
E-mail | [email-masked]
Phone Number | (62020) 46393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio
Chromebook, ipad, Microsoft pro, printer configuration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vmak & research pvt. Ltd | Technical support executive | 22april2021 | 26k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check that Internet is connected or not.
If internet is connected, I will check the proxy server setting on web browser. If it will not work, need to refresh or try to open same website on another web browser. Might be browser got stuck. I will open task manager, and end process tree from details and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will make sure the Bluetooth device is on.
And turn on the the Bluetooth on mobile phone.
Search for new device & choose the Bluetooth device name & pair with the device.
It will connect success fully

What according to you makes you a good candidate for customer service or technical support job?

Well I am technical person with good communication skill.
I have two years experience of technical support company.
I used to work there trouble shooting on windows operating system/ Mac OS/chrome book/ i-pad/Microsoft pro/windows Server manager/printer configuration/ desktop support/ format, update, installation/ applications.

As per my opinion, That we can fix the any issue with presence of mind, good communication skill,develop personal interaction with customers. (But as per requirement)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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