Subject: Tech Support Candidate - Harsh Kukreja
From: Harsh Kukreja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 16:15:13 -0400

| | Tech Support Test

Name | Harsh Kukreja
E-mail | [email-masked]
Phone Number | (91) 9935437759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medecho | Placement consultant | Working | 28000
Previous Employer 1 | PCITS | Customer service associalte | 30/05/2019 | 35000
Previous Employer 2 | Concentrix | Technical Support Executive | 31/08/2016 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, we will check the internet connection if it is up and running, then we will try to clear the browsing history and also clear all cache and cookies and then restart the browser. If the problem still there, try to open the website in the other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth button on the speaker and mobile phone.
2) Search the bluetooth device on the mobile phone under Bluetooth settings.
3) Pair the speaker with your phone by selecting the name of the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have an experience in Customer Service and Technical Support of 2 years in International BPO. I know how to handle the customers starting from listening to their issues and then resolving it with their help. Building repo with them so that they can have faith in our service and are happy and satisfied with the company by the end of the call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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