Subject: Tech Support Candidate - Adesh Kimar
From: Adesh Kimar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 12:06:51 -0400

| | Tech Support Test

Name | Adesh Kimar
E-mail | [email-masked]
Phone Number | (91) 9639452472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi ncr
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spic | Network administrator | March 2020 | 20000
Previous Employer 1 | Porteck noida | Blended process | Aug 2011 | 18000
Previous Employer 2 | Mtnl delhi | Tech supp executive | May 2010 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connectivity.
2.ensure is it a server error or not .
3.ping the domain or ip of ndtv.com.
4.to ask error no or message displayed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on the bluetooth
2.search the nearest on bluetooth device recongnize the listed name and paired or connected it..

What according to you makes you a good candidate for customer service or technical support job? | Because I am a psychology graduate and also worked in a inter college as faculty so I can .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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