Subject: Tech Support Candidate - Inzamamul Haque Inzamamul
From: Inzamamul Haque Inzamamul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 10:07:34 -0400

| | Tech Support Test

Name | Inzamamul Haque Inzamamul
E-mail | [email-masked]
Phone Number | (91) 9874459820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | Se Technical Associate | 1 month notice period | 31000
Previous Employer 1 | Wipro Ltd | Technical Associates | 06-Sep-2018 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Make sure that the internet is connected.
2)Check if that particular website in only not opening or the others as well
3)Check if it’s happening with a particular browser or is it happening with all the browsers.
4)if its happening on all browsers then restart the device and check once again.
4)Try to reset the browser and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the Bluetooth of your device
2)Turn on the Bluetooth speaker
3)Check the name on the speaker on the list of names appearing on your phone
4)Select the name of your Bluetooth device and get connected

What according to you makes you a good candidate for customer service or technical support job? | I have worked for an international clients for both the Uk and Us based customers.So specialty in understanding the need of the customers and have a great experience in fixing the technical issues for the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |