Subject: Tech Support Candidate - Ariba Parveen
From: Ariba Parveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 09:39:22 -0400

| | Tech Support Test

Name | Ariba Parveen
E-mail | [email-masked]
Phone Number | (91) 8448366519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | G-12, Muradi Road, Batla House, Jamia Nagar, New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Axis house | Rraltionship manager | 2 july 2021 |
Previous Employer 2 | Trade genius pvt ltd | Sale executive | 31 jan 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Honestly, i dnt have any experience in troubleshooting, or in any technical profile.
But i dod bca from jamai hamdard University so i am interested in technical support line only.
I am a quick learner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth (on)
Search for the device
And then i eill connect to that device
If it will ask the pin code number, will enter that.
If not  it will connect directly.

What according to you makes you a good candidate for customer service or technical support job?

As i have one year experience in trade genius as a sale executive and 4 month experience in axis bank
Therr we used to handle the customer
So we have to listen to the customer
Then sympathies, apologize,
And then serve the solution
Then thanks to the customer.
And take follow up.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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