Subject: Trainer Candidate - Nitika Batra
From: Nitika Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 09:15:53 -0400

| | Tech Support Test

Name | Nitika Batra
E-mail | [email-masked]
Phone Number | (91) 9560677797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal bank of scotland | Sr analyst | Not yet resigned | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Negotiable
Please briefly describe your work experience specifically in training? | I have trained many people in my process. Formulated the training plans and achieved them in given time durations.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While providing trainin, my last batch before the lockdown, there were riots in east delhi. So took a decision to send everybdody home in a mannered way that all the employess can reach home safely and coordinated with everyone until everybody reached safely.
Trainers does not only include process trainings but how one manges every situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just to solve particular problem at that time.
Great customer service is proactively innovating so that there are less problems faced by customers.

What according to you makes you a good candidate for this position? | Patience, Right attitude, Problem solver or rather forcast the future problem and take relevant decisions proactively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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