Subject: Tech Support Candidate - Akhil Sv
From: Akhil Sv <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 06:15:55 -0400

| | Tech Support Test

Name | Akhil Sv
E-mail | [email-masked]
Phone Number | (91) 7907116208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Technical support associate | 31-08-2020 | 24,000
Previous Employer 2 | Amazon | Customer support Associate | 31-04-2021 | 27,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the internet connectivity
2.check the same wifi on different device and restart the router
3.disconnect and reconnect the same wifi
4.restart the computer.
5.clear cache on the browser
6.Run windows network diagnostics
7.check windows firewall functions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on blue tooth on both speaker and phone
2.search for available bluetooth devices on phone
3.select the speaker and enter the pairing code if asked.
4.connect the device

What according to you makes you a good candidate for customer service or technical support job? | Having 2 years of experience in both tech field and international customer service. I'm a Techy person and I can solve technical problems smoothly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |