Subject: Trainer Candidate - Tanya Moolchandani
From: Tanya Moolchandani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 04:22:30 -0400

| | Tech Support Test

Name | Tanya Moolchandani
E-mail | [email-masked]
Phone Number | (011) 9650826019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Learning Operations Lead | NA | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Identifying training and development needs within the organisation.
Conduct TNI/TNA , gap analysis
Developing various training modules.
Preparing reports for various stakeholders.
Hiring staff/vendor staff.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

These are the two on-going situations we face during training.
1. Help learners with strong MTI, mother tongue influence.
2. Manage the team and on-going challenges,, could be regarding assessments, sessions links, various network challenges.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- You barely keep the customer satisfied by solving their queries and questions as and when they arrive.
Great customer service- note only do you do the above but you keep the customer loyal to your company. He is retained and keeps returning back because of your exceptional services.

What according to you makes you a good candidate for this position? | Persistent, adjusting and humble.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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